Local Scenes Stuff

A Horror Story: Thoughts And Comments About The Anniston ACTS Trolley System

So I have gotten a lot of people talking about what I said last night.  I uploaded a video talking about the problems I experience with the Anniston ACTS Trolley system.  And what do people think if I started a GoFundMe.

And it just continues to happen it seems.  Yesterday, I was almost left behind from being picked up again even though I did call them to request a pick up.  This happens way too often it seems.  I mean, I have been left behind quite a few times by drivers who do not follow their routes and go somewhere else.  I have even posted about this on social media.

Where I get dropped off and picked up is considered a on call stop.  Going there I just tell the driver I want to be dropped off there, no problem.  But, the issue it seems is where I get picked up.  A few drivers actually do remember when I want to be picked up, and do come.  But for others, they want me to call and request a pick up.  On this route map below, I get dropped off / picked up at the red arrow.

But, every driver does not follow this route, and instead takes this route.  At times, I have been left behind even standing along the route the drivers take.  Because the drivers instead go to another area and does not come back.  And other times, the drivers will just stay on AL-21 and not go through the McClellan area to make up time.  That means I get left behind again.

One of the biggest issues I see is these routes are just too long.  As the day goes on, the drivers lose time and begin to fall behind.  It’s very common to see the drivers run up to 30 minutes late or more by the end of the day.  To make up some time, I have seen drivers speed up and run red lights, run stop signs, and go very fast down roads.  For example, is it okay to be going 60-65 mph on roads with a speed limit of only 35?  I have seen drivers do that.  I watch their speedometers.

Other drivers are also known at times to skip certain portions of their routes.  I have been left behind or have to stand there for an extra hour at times because a driver skipped a portion of their route.  One time, I had a driver purposely take a different route to avoid picking me up.  But I am not here to blame only the drivers for these problems, a lot of this does fall on the passengers.  And man, some passengers are just way too rude.  I mean, I do not make up the rule that fares can not be paid with pennies.  The drivers have to count all the money at the end of the day.

The trolley has a rule where you must show your Medicaid / Medicare card to get the reduced 50 cent rate.  Many drivers do not enforce this, and just lets people pay the 50 cents instead of the regular $1 fare.  But, a few drivers do enforce this, and you should see the heads explode and rude behavior from some passengers when the driver enforces the reduced fare rule.  I have seen other passengers use fake money, transfer tickets from a day ago, and fake passes.

Also, no eating or drinking is allowed on the trolleys.  There are signs on the trolley saying this.  But often, people do ignore this.  It happens often, and people do spill their drinks all over the floor or spill their open bag of snacks.  Other times, I have had some passengers call me rude names.  Some passengers will smoke right in front of the bus door when smoking near the bus is not allowed.  I have seen passengers start fights, and say rude things to the drivers.  One time this resulted in the trolley pulling over and getting the Anniston Police involved.

The most annoying thing I encounter is those who use their phones to blast music.  Hey, not everyone wants to hear music with cuss words or other bad language in it, especially when there are kids on the trolley.  And I have been told that it’s illegal by law from some drivers.  There have also been times where passengers have done some weird things on the trolley, like the one who peed.  Or the one who spread what looks like blood around?

I feel like some massive changes are needed.  I have written some recommendations before, and I will share them below.  I hope it does not get to the point where something bad happens.

Post below is from 1/4/15.

There has been plenty of discussions about the mass transit system here in Anniston/Oxford.  The Anniston Trolley system is run by the East Alabama Regional Planning Commission.  The ACTS trolley system consists of four small buses that runs on fixed routes on Monday – Saturday.  In the Anniston Star article last week, the commission said they are going to add bus stop signage, and extend hours by starting at 6 am, instead of 7 am.  Alabama Limousine, who runs the trolley system, said that even though gas prices have come down, the reason why ridership is still high is because people find the trolley system convenient.  That’s not the real reason, and it’s because I ride the trolley system, and have talked to the bus drivers and passengers.


The real reason bus ridership is sill high is because of the local economy here in Anniston/Oxford.  This metro has one of the worst economies in the United States, the entire country!  Many people ride the trolley system because they are out of work, they have a job but it pays so little, or because they are on disability, which a lot people are on here.  The bus system even gives a .50 cent discount to people who are elders, children, on disability or Medicaid/Medicare.  And let me tell you, most of the bus drivers don’t even look for proof of being on disability or being on Medicaid/Medicare.  The passengers just tell them they pay .50 cents, and that is it!

The one bus driver who actually wanted to see proof of a young person who was on Medicaid got into an ugly shouting and cuss word match.  And I have been on the bus where people were fighting, and other passengers had to break up the fight.  Oh, and one bus driver actually shown me someone who paid the $1 fare using fake money.  I could go on and on about the problems I have seen on the Anniston trolley system.  But, I wanted to talk about four major problems the trolley system has here in this town, and ways to make them better.

1.  The buses are too small!

The buses only have around 30 seats per bus!  And most of the time, that is not enough seats, and it forces people to stand, which is unsafe and illegal I think.  Just this past month, I was on the trolley system when I had to stand up, because every seat was taken.  And a handicap person was on the bus as well.  It was overcramped and unsafe.


So trolley system, you need to upgrade your buses to bigger ones!  Those small buses are not big enough!  Over 120,000 people uses the trolley system, and those small buses can not handle the crowds.  You need to upgrade to the buses the Jacksonville Gamecock Express uses, it would help here!

2.  The bus drivers don’t follow their routes

Yep, I have been on several buses that has the drivers not following their routes, to save time.  Some drivers don’t follow the exact routes, especially on the last 5 pm run, one driver actually told me it’s a race for the drivers to get back to the bus parking lot so they would not be the last one there.  And I have been stranded quite a few times because the bus drivers do not turn to go to the Oxford Public Library(part of the route), and it’s a long three mile walk back home!

So, I have a good idea!  Why not install GPS trackers on the trolleys.  The Gamecock Express already does this, and you can actually go to a website and track to see where the buses are at in real time.  This would let passengers know where they buses are at, and it would hold the bus drivers accountable!

3.  The buses take too long

The bus routes are taking longer and longer to complete.  Especially the north and south routes.  During the last part of the day, it is not surprising to see the buses 10-20 minutes late.  I have already said to the drivers that the buses needs to have their routes examined.  And maybe it’s time to add a fifth bus route, one that can go to the Oxford Exchange, and other areas like the college.  It would trim the routes off the other four buses, and make sure the buses are never late, unless an emergency happens, like a bus breaking down.

4.  Better buses and tracking

The trolley system did get a few new buses, which are nice.  But you still see the older buses, with seats that are broken, holes in the seats and handles, and sometimes even having the wheelchair ramp not working.  The bus drivers do the best job they can with the sometimes bad equipment.  It should be better, especially with over 120,000 people riding at some point.  The trolley system could also use a better website.


In the screenshot above, you see the Gamecock Express system map, with icons telling you where the buses are at.  Not only you could pull this up on a smartphone, it would prevent people from standing in the weather, just to wait for the bus.  They could pull up the GPS map and know when the bus is coming.  It would make things much easier!

There, I hope the East Alabama Regional Planning Commission will read this post, and think of some new ways to make the trolley system better here in Anniston.  No doubt about it, the reason why most people are riding the trolley system, is mostly because the economy is in the toilet here!

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